FAQs

MATERIALS & CARE

All products at SIGNARE are made with high quality, durable materials, from precious metals to chains, set with natural diamonds and gemstones.

Diamonds
Even though diamonds are one of the hardest natural substances found on earth, they too need to be handled with care. We recommend using a toothbrush and scrubbing lightly with warm soapy water, to keep your diamonds shining bright forever.

Gold
Solid Gold is one of the precious metals that will not oxidize or discolor, since it is the least reactive metal. However due to the softness of gold, we have chosen to use 18k alloy as this keeps our gold ratio as pure as possible while still making sure our jewelry is durable and does not wear out as easily.

Gemstones
All of our gemstones are natural mineral stones that are highly valued for their beauty, rarity and durability. We use an array of precious and semi-precious stones, from the big three (Ruby, Sapphires, & Emeralds) to Quartz (Rosey, Smoky, Citrine). Precious or semi-precious, colour is essentially the most important factor to the beauty of our gemstones and therefore, needs to be taken care of. As each gemstone varies in it’s strength of durability & stability to heat and chemicals, we suggest you avoid using any harsh chemicals or heat with our products. The best method of care would be to use a toothbrush and scrub lightly with warm soapy water, to keep the beauty of your gemstones in tact.
Note! Be careful with Emeralds & Watermelon/Paraiba tourmaline as these gemstones are type 3 meaning they are usually included & fractured, therefore will be more sensitive to heat & chemicals.
Also note that for Opals, loss of moisture and crazing, can result from storage in airtight containers, such as safety deposit box.

Freshwater Pearls
We use cultured pearls from oysters and freshwater mussels. Pearls are sensitive in nature, so don’t forget they need special care and attention in order to maintain their beauty. We recommend you wipe your cultured pearls with a very soft clean cloth after each wear. Also with pearls, avoid direct contact with chemicals found in perfume or other cosmetics.

Q1. What is Signare Jewellery made of
A. Signare jewellery is predominately produced in 18k gold with high-quality diamonds (VVS-SI quality) that are ethically sourced from our suppliers who follow conflict-free and socially responsible practices. While pure gold is too soft for fine jewellery, our 18K gold, made with 75% gold mixed with alloys, is the closest you can get to 100% gold while maintaining strength, resilience, and shine

Q2. What are different colors of gold jewellery
A. At Signare, we have three colour of gold, yellow gold, rose gold and white gold

Yellow
Yellow gold gets its color from a blend of color-saturated alloys and, of course, pure gold. Copper (red) and Silver (green) are mixed with 18K gold to give our signature gold it’s warm glow.

Rose
Similar to Yellow gold, Rose is made with the same color-saturated alloy mixture, only this time with a bit more Copper for a rosy hue.

White
Just like Yellow and Rose gold, White is made with another mixture of metal alloys. This time, however, with less color-saturated alloys.

Q3. What quality diamonds do you use?
A. When it comes to diamonds, we stick to the Four C’s — Carat, Color, Cut, and Clarity. All of our diamonds are colorless ,‘ Very Good’ or better in cut, and VVS to SI in clarity. Carat varies depending on the piece, but we generally believe the bigger the better.

Q4. How to store my jewellery?
A. After you’ve worn and cleaned your gold jewellery for the day, the next step in taking proper care of it is to store it properly.
Use a jewellery box: A clean, dry, fabric-lined jewellery box is the best option.
Wrap each piece in a soft cloth: If you don’t have a jewellery box, save those free phone screen clothes and use the extras to wrap each piece of your jewellery individually.
Store pieces separately: This prevents jewellery from tangling or scratching each other.

Q5. How can i take care of my jewellery?
A. Solid gold is a precious metal that will not oxidize or discolor since it is the least reactive metal. To maintain its beauty, scrub lightly with a toothbrush and warm water
If treated right, gold jewelry should last for years. Here are a few things to keep in mind on a regular basis while wearing gold jewelry:
Gold is a soft metal: while gold has a shine and a luster all its own, it’s also a soft metal. This makes it susceptible to dings, scratches, and dents. Be mindful of your gold rings, watches, and bracelets while you wear them and remove them while playing any high-contact sports.
Chlorine is gold’s worst enemy: with repeated exposure, chlorine will weaken your gold jewelry’s structure and eventually lead to it breaking. Make sure to take your jewelry off before getting in a pool or spa.
Cover or remove while cleaning: household cleaners with acids or abrasives will damage your jewelry’s finish. Be sure to use rubber gloves while cleaning (we recommend doing this anyway to protect your skin) or remove your jewelry altogether.

Put your jewelry on last when getting ready: makeup, perfume, hairspray, and lotions can damage your gold. Be sure to put these things on before your jewelry to limit the exposure.

Take jewelry off before bathing: wearing jewelry while you bathe can lead to a buildup of soap which will cause a film on your jewelry.

PRODUCT FAQs

Q. What does In Stock mean?
A. In Stock items will ship within 8-10 business days after purchase.

Q. What does Made to Order or Out of Stock mean?
A. Made to Order and Out of Stock items will ship with 3-4 weeks unless specified otherwise.

Q. Can I place a custom order?
A. We can adjust any of our pieces to your preferred metal or size – you can browse the options on the product page. You can simply contact us (makeityours@signarejewellery.com) and we will get back to you. Please allow extra time for all customized orders. Please be aware that sales of custom pieces are final.

Q. What happens if my jewellery is repaired outside?
A. We don't recommend having our jewellery worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work).

CANCELLATIONS

Q. Can I cancel my order once it is placed?

A. Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it.

Q. What happens if my order is cancelled by Signare?
A.We reserve the right to cancel the contract between you and us if:
We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within seven working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.